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Overview

Importing your Plivo phone numbers into Cekura allows you to:
  • Test inbound calls using your existing Plivo numbers
  • Run outbound tests from your Plivo numbers
  • Maintain your existing phone infrastructure while testing with Cekura
  • Access detailed call logs and metrics from your Plivo-based tests
  • Use Send DTMF for testing scenarios that involve keypress tones (IVR menus, voicemail systems)
BYOP (Bring Your Own Phone): Use your existing Plivo phone numbers without purchasing new numbers from Cekura.

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Prerequisites

Before you begin, ensure you have:
  • An active Plivo account with at least one phone number
  • Your Plivo Auth ID
  • Your Plivo Auth Token
  • A phone number purchased in your Plivo account
If you don’t have a Plivo phone number, you can purchase one from the Plivo Console.

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Import Your Plivo Number

1

Retrieve Plivo Credentials

  1. Log in to the Plivo Console.
  2. Navigate to Account section on the dashboard.
  3. Copy your Auth ID and Auth Token.
Keep your Auth Token secure and never share it publicly. It provides full access to your Plivo account.
2

Get Your Phone Number

  1. In the Plivo Console, go to Phone Numbers → Your Numbers.
  2. Select the phone number you want to import.
  3. Copy the phone number in E.164 format (e.g., +12025551234).
3

Import to Cekura

  1. Log in to your Cekura Dashboard.
  2. Navigate to Settings → Phone Numbers.
  3. Click Import Phone Number.
  4. Select Plivo as the provider.
  5. Fill in the required details:
    • Phone Number: Enter your Plivo number in E.164 format
    • Auth ID: Paste your Plivo Auth ID
    • Auth Token: Paste your Plivo Auth Token
    • Friendly Name (Optional): Add a label for easy identification
    • Enable SMS (Optional): Toggle on if you want to use this number for SMS testing
  6. Click Import Number.
Use descriptive friendly names like “Support Line” or “Sales Demo” to easily identify numbers in your dashboard.
4

Verify Import

Once imported, your Plivo number will appear in the Phone Numbers list with:
  • Phone number
  • Provider (Plivo)
  • Status (Active)
  • Friendly name
Your Plivo number is now ready to use with Cekura for testing!

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Using Your Imported Number

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For Inbound Testing

  1. Navigate to Agents → Select your agent
  2. In Agent Settings, set the imported Plivo number as the Contact Number
  3. Cekura will automatically route test calls to your agent via Plivo

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For Outbound Testing

  1. When creating an Evaluator or running tests
  2. Select your imported Plivo number as the Caller ID
  3. Outbound test calls will originate from your Plivo number

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For Send DTMF Testing

Plivo numbers support the Send DTMF tool, letting your testing agent send DTMF keypress tones during a call. This is useful for testing scenarios that involve:
  • IVR menus with keypress navigation
  • Voicemail systems with tone-based inputs
  • Authentication flows requiring PIN or code entry
Send DTMF is only supported for Cekura and Plivo phone numbers. Use your Plivo number or a Cekura-provided number for this functionality.

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Troubleshooting

Solution:
  • Verify your Auth ID and Auth Token are correct
  • Ensure the Auth Token hasn’t been regenerated
  • Check that your Plivo account is active and in good standing
Solution:
  • Each Plivo number can only be imported once per Cekura project
  • Check if the number is already in your Phone Numbers list
  • Contact support if you need to update an existing import
Solution:
  • Ensure the phone number is in E.164 format (e.g., +12025551234)
  • Verify your Plivo number has voice capabilities enabled
  • Check the Plivo Console for any account restrictions or errors

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Best Practices

Secure Your Credentials

Store Auth Tokens securely and rotate them periodically.

Use Friendly Names

Label each number descriptively to quickly identify its purpose.

Monitor Plivo Usage

Track your Plivo usage and billing to avoid unexpected charges.

Test Before Production

Test your imported numbers with sample calls before production use.

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Next Steps

Create an Agent

Set up your first agent using your imported Plivo number.

Run Tests

Start testing your voice agents with automated scenarios.

Monitor Calls

Track and analyze call performance in real-time.

Integrations

Connect other providers like Retell, VAPI, and ElevenLabs.

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Need Help?

If you encounter any issues importing your Plivo numbers, contact our support team at support@cekura.ai.