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Overview

Connect Bland AI to Cekura to run voice and chat evaluations. The integration supports automatic agent configuration, prompt sync, outbound test calls, and mock tools.
Use your Bland Persona ID for voice testing or your Pathway ID for chat testing. Cekura can configure either one automatically.

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Prerequisites

  • A Bland AI API key
  • A published Bland Persona and its Persona ID
  • A Bland phone number for voice testing
  • A published Bland Pathway and its Pathway ID for chat testing

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Configure automatically

1

Select Bland AI

In Cekura, go to Agents, create an agent, and select Bland AI as the provider.
2

Enter your Bland credentials

Enter the published Persona ID or Pathway ID and your Bland API key.Automatically configure a Bland AI Persona or Pathway in Cekura
3

Configure the agent

Click Configure Agent. Cekura detects whether the ID belongs to a Persona or Pathway and imports the supported name, prompt or pathway configuration, language, phone number, knowledge base, and tools.
4

Review the connection

When the import finishes, open the agent and confirm the imported settings before running an evaluator.
Persona imports configure voice testing. Pathway imports configure the Bland chat connection.

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Configure manually

Click Set up manually instead, then enter the Persona ID as the External Assistant ID and add your Bland API key. For chat testing, add the Pathway ID under Bland Chat Settings. Bland AI provider settings in Cekura Enable Auto-sync Prompt if you want Cekura to keep the agent description aligned with the Bland Persona.

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Voice testing and automatic outbound calls

To run voice evaluations, configure the Bland phone number under Telephony Settings. For Cekura to initiate each Bland test call automatically:
  1. Leave Inbound disabled.
  2. Enable Outbound Auto Call.
  3. Save the agent and run an evaluator using the Telephony connection.
Bland automatic outbound call settings in Cekura Cekura sends configured dynamic variables with the call and records the transcript, audio, metrics, and tool calls in the result. See Automatic Outbound Calls for the complete workflow.

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Chat testing

Bland chat testing uses a conversational Pathway instead of the voice Persona.
1

Add the Pathway ID

Automatic Pathway imports configure this connection for you. For manual setup, open Agent Settings → Bland Chat Settings, enter the Pathway ID, and save the agent.
2

Run a chat evaluation

Open an evaluator, click Run, select Bland under Chat, and start the run.Configure Run dialog with Bland chat selected
See Chat Testing for more details.

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Mock tools

Use Auto-Fetch in the agent’s Mock Tools section to import supported Bland tools and generate mock responses. During an outbound test, Cekura uses temporary tool copies for that run, leaving the Persona’s production tools unchanged. Learn more in Mock Tools.

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Monitor production calls

Enable Auto-fetch Calls in the Bland provider settings to import completed production calls automatically. Cekura checks for newly completed calls every 30 seconds, matches them to the configured Persona and phone number, and imports their transcript, metadata, and recording when available.
1

Connect the production Persona

Configure the Bland Persona ID, Bland API key, and the phone number used by the Persona. Cekura uses these values to identify the correct calls in your Bland account.
2

Enable Auto-fetch Calls

Turn on Auto-fetch Calls and save the agent.Enable Bland production call auto-fetch in Cekura
3

Review imported calls

Open Calls in Cekura to review the imported transcript, metadata, recording, and metric results.
Bland recording access uses Cekura’s authenticated Bland API connection. If your Bland account does not retain a recording, Cekura still imports the available transcript and metadata.