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Overview

This guide walks you through setting up and monitoring your Retell-based voice agents using Cekura’s observability suite. Learn how to configure your integration and access powerful monitoring tools.
Follow these steps to connect your Retell agent with Cekura’s observability suite:
1

Configure webhook URL in Retell

In your Retell dashboard, navigate to your agent settings and add the observability webhook URL (can be configured at agent level or organization level):
https://api.cekura.ai/observability/v1/retell/observe/
Retell Observability Configuration
2

Verify Retell API key

Go to the API keys section in your Retell dashboard and ensure you have at least one API key configured.Retell API Key Configuration
3

Add credentials to Cekura

In your Cekura Agent Settings page:
  1. Add the API key from Retell with the tag webhook
  2. Copy and add your agent ID from Retell images/Screenshot2025-03-17at11.35.20AM.png
4

Test your integration

Make a test call from Retell (phone number based or webcall). Your calls should now appear in the Cekura observability Calls section.