Testing
Voice Integration Overview
Learn how voice integration works in Cekura, including transcript-based evaluation and tool call analysis for comprehensive agent testing.
How Voice Integration Works
Cekura’s voice integration system allows you to evaluate your voice agents through a simple three-step process:- We make a call: Cekura initiates calls to your voice agents using your chosen provider (Retell, VAPI, etc.)
- We fetch transcript from your end: Once the call is complete, we retrieve the transcript and match it to the correct call
- We analyse your transcript and show a report: Cekura analyzes the conversation and provides detailed evaluation results in your dashboard
Advantages of Integration
Tool Call Testing
Most platforms like VAPI, Retell, and others capture tool call information in the transcript. This enables comprehensive evaluation of whether your agent is using tools correctly with proper parameters and timing.
Easy Debugging
We capture transcripts from both ends of the conversation. This dual-perspective approach allows us to provide deeper insights by comparing what was sent versus what was received, making debugging faster and more effective.
Integration Provider Options
Choose the integration method that best fits your setup:Voice Provider Integrations
Retell Integration
Connect your Retell agents for seamless testing with full tool call support
VAPI Integration
Integrate VAPI assistants with comprehensive tool usage tracking
Custom Integration
Build custom integrations with flexible transcript formats and tool call support