Update Call Log

Update call log source data

curl --request PATCH \
  --url https://api.cekura.ai/observability/v2/call-logs/{id}/ \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "call_id": "<string>",
  "transcript_json": "<unknown>",
  "timestamp": "2023-11-07T05:31:56Z",
  "duration": 1,
  "call_ended_reason": "<string>",
  "customer_number": "<string>",
  "metadata": {},
  "dynamic_variables": {}
}
'

import requests

url = "https://api.cekura.ai/observability/v2/call-logs/{id}/"

payload = {
    "call_id": "<string>",
    "transcript_json": "<unknown>",
    "timestamp": "2023-11-07T05:31:56Z",
    "duration": 1,
    "call_ended_reason": "<string>",
    "customer_number": "<string>",
    "metadata": {},
    "dynamic_variables": {}
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    call_id: '<string>',
    transcript_json: '<unknown>',
    timestamp: '2023-11-07T05:31:56Z',
    duration: 1,
    call_ended_reason: '<string>',
    customer_number: '<string>',
    metadata: {},
    dynamic_variables: {}
  })
};

fetch('https://api.cekura.ai/observability/v2/call-logs/{id}/', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.cekura.ai/observability/v2/call-logs/{id}/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'call_id' => '<string>',
    'transcript_json' => '<unknown>',
    'timestamp' => '2023-11-07T05:31:56Z',
    'duration' => 1,
    'call_ended_reason' => '<string>',
    'customer_number' => '<string>',
    'metadata' => [
        
    ],
    'dynamic_variables' => [
        
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.cekura.ai/observability/v2/call-logs/{id}/"

	payload := strings.NewReader("{\n  \"call_id\": \"<string>\",\n  \"transcript_json\": \"<unknown>\",\n  \"timestamp\": \"2023-11-07T05:31:56Z\",\n  \"duration\": 1,\n  \"call_ended_reason\": \"<string>\",\n  \"customer_number\": \"<string>\",\n  \"metadata\": {},\n  \"dynamic_variables\": {}\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://api.cekura.ai/observability/v2/call-logs/{id}/")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"call_id\": \"<string>\",\n  \"transcript_json\": \"<unknown>\",\n  \"timestamp\": \"2023-11-07T05:31:56Z\",\n  \"duration\": 1,\n  \"call_ended_reason\": \"<string>\",\n  \"customer_number\": \"<string>\",\n  \"metadata\": {},\n  \"dynamic_variables\": {}\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.cekura.ai/observability/v2/call-logs/{id}/")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"call_id\": \"<string>\",\n  \"transcript_json\": \"<unknown>\",\n  \"timestamp\": \"2023-11-07T05:31:56Z\",\n  \"duration\": 1,\n  \"call_ended_reason\": \"<string>\",\n  \"customer_number\": \"<string>\",\n  \"metadata\": {},\n  \"dynamic_variables\": {}\n}"

response = http.request(request)
puts response.read_body

{
  "call_id": "<string>",
  "id": 123,
  "duration": "<string>",
  "voice_recording_url": "<string>",
  "critical_categories": [
    {
      "category_id": 123,
      "category": "<string>",
      "deviation": 123,
      "wrongly_marked": true,
      "feedback": "<string>"
    }
  ],
  "transcript_object": [
    {
      "role": "<string>",
      "content": "<string>",
      "timestamp": 123
    }
  ],
  "agent_id": "<string>",
  "agent_name": "<string>",
  "evaluation": {
    "metrics": [
      {
        "id": 123,
        "name": "<string>",
        "type": "<string>",
        "score": 123,
        "enum": "<string>",
        "value": "<string>",
        "explanation": [
          "<string>"
        ],
        "extra": {}
      }
    ]
  },
  "metadata": {},
  "dynamic_variables": {},
  "testing_channel_index": 123,
  "timestamp": "2023-11-07T05:31:56Z",
  "success": true,
  "is_reviewed": true,
  "feedback": "<string>",
  "rubric": "<unknown>",
  "transcript": "<string>",
  "call_ended_reason": "<string>",
  "dropoff_point": "<string>",
  "topic": "<string>",
  "customer_number": "<string>",
  "user_generated_transcript": "<unknown>",
  "error_message": "<string>",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "trace_id": "<string>",
  "agent": 123,
  "project": 123
}

{
  "field_name": [
    "<string>"
  ]
}

{
  "detail": "<string>"
}

PATCH

observability

call-logs

{id}

Update call log source data

curl --request PATCH \
  --url https://api.cekura.ai/observability/v2/call-logs/{id}/ \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "call_id": "<string>",
  "transcript_json": "<unknown>",
  "timestamp": "2023-11-07T05:31:56Z",
  "duration": 1,
  "call_ended_reason": "<string>",
  "customer_number": "<string>",
  "metadata": {},
  "dynamic_variables": {}
}
'

import requests

url = "https://api.cekura.ai/observability/v2/call-logs/{id}/"

payload = {
    "call_id": "<string>",
    "transcript_json": "<unknown>",
    "timestamp": "2023-11-07T05:31:56Z",
    "duration": 1,
    "call_ended_reason": "<string>",
    "customer_number": "<string>",
    "metadata": {},
    "dynamic_variables": {}
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    call_id: '<string>',
    transcript_json: '<unknown>',
    timestamp: '2023-11-07T05:31:56Z',
    duration: 1,
    call_ended_reason: '<string>',
    customer_number: '<string>',
    metadata: {},
    dynamic_variables: {}
  })
};

fetch('https://api.cekura.ai/observability/v2/call-logs/{id}/', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.cekura.ai/observability/v2/call-logs/{id}/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'call_id' => '<string>',
    'transcript_json' => '<unknown>',
    'timestamp' => '2023-11-07T05:31:56Z',
    'duration' => 1,
    'call_ended_reason' => '<string>',
    'customer_number' => '<string>',
    'metadata' => [
        
    ],
    'dynamic_variables' => [
        
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.cekura.ai/observability/v2/call-logs/{id}/"

	payload := strings.NewReader("{\n  \"call_id\": \"<string>\",\n  \"transcript_json\": \"<unknown>\",\n  \"timestamp\": \"2023-11-07T05:31:56Z\",\n  \"duration\": 1,\n  \"call_ended_reason\": \"<string>\",\n  \"customer_number\": \"<string>\",\n  \"metadata\": {},\n  \"dynamic_variables\": {}\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://api.cekura.ai/observability/v2/call-logs/{id}/")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"call_id\": \"<string>\",\n  \"transcript_json\": \"<unknown>\",\n  \"timestamp\": \"2023-11-07T05:31:56Z\",\n  \"duration\": 1,\n  \"call_ended_reason\": \"<string>\",\n  \"customer_number\": \"<string>\",\n  \"metadata\": {},\n  \"dynamic_variables\": {}\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.cekura.ai/observability/v2/call-logs/{id}/")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"call_id\": \"<string>\",\n  \"transcript_json\": \"<unknown>\",\n  \"timestamp\": \"2023-11-07T05:31:56Z\",\n  \"duration\": 1,\n  \"call_ended_reason\": \"<string>\",\n  \"customer_number\": \"<string>\",\n  \"metadata\": {},\n  \"dynamic_variables\": {}\n}"

response = http.request(request)
puts response.read_body

{
  "call_id": "<string>",
  "id": 123,
  "duration": "<string>",
  "voice_recording_url": "<string>",
  "critical_categories": [
    {
      "category_id": 123,
      "category": "<string>",
      "deviation": 123,
      "wrongly_marked": true,
      "feedback": "<string>"
    }
  ],
  "transcript_object": [
    {
      "role": "<string>",
      "content": "<string>",
      "timestamp": 123
    }
  ],
  "agent_id": "<string>",
  "agent_name": "<string>",
  "evaluation": {
    "metrics": [
      {
        "id": 123,
        "name": "<string>",
        "type": "<string>",
        "score": 123,
        "enum": "<string>",
        "value": "<string>",
        "explanation": [
          "<string>"
        ],
        "extra": {}
      }
    ]
  },
  "metadata": {},
  "dynamic_variables": {},
  "testing_channel_index": 123,
  "timestamp": "2023-11-07T05:31:56Z",
  "success": true,
  "is_reviewed": true,
  "feedback": "<string>",
  "rubric": "<unknown>",
  "transcript": "<string>",
  "call_ended_reason": "<string>",
  "dropoff_point": "<string>",
  "topic": "<string>",
  "customer_number": "<string>",
  "user_generated_transcript": "<unknown>",
  "error_message": "<string>",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "trace_id": "<string>",
  "agent": 123,
  "project": 123
}

{
  "field_name": [
    "<string>"
  ]
}

{
  "detail": "<string>"
}

Authorizations

Authorization

string

header

required

OAuth access token issued by Cekura for connected apps.

Path Parameters

integer

required

A unique integer value identifying this call log.

Body

call_id

string

Unique identifier for the call. Example:

"call_abc123xyz"
"stereo_audio_session_456"

Maximum string length: 100

transcript_type

enum<string>

write-only

Format of the transcript_json payload. Tells Cekura how to parse roles and timestamps.

vapi — Vapi webhook format: [{"role": "bot"|"user", "message": "...", "time": 0.0}]
retell — Retell webhook format
elevenlabs — ElevenLabs format
livekit — LiveKit format
pipecat — Pipecat format
deepgram — Deepgram format
cekura (default) — [{"role": "Testing Agent"|"Main Agent", "content": "...", "start_time": 0.0, "end_time": 2.5}]. Valid roles are "Testing Agent" and "Main Agent" only — using "agent" or "user" will return a validation error.

Omit this field to detect the supported format automatically.

cekura - cekura
vocera - vocera
vapi - vapi
retell - retell
deepgram - deepgram
pipecat - pipecat
livekit - livekit
elevenlabs - elevenlabs

Available options:

cekura,

vocera,

vapi,

retell,

deepgram,

pipecat,

livekit,

elevenlabs

transcript_json

any

Call transcript in supported format (Vapi, Retell, Deepgram, ElevenLabs, Cekura)

Check the Transcript Format documentation for more details.

Cekura Transcript Format Example:

[
   {
      "role": "Testing Agent",
      "content": "Hello.",
      "end_time": 1.9399999,
      "start_time": 1.4399999
   },
   {
      "role": "Main Agent",
      "content": "Hello. I want to book appointment today. My name is John.",
      "end_time": 7.539999511718751,
      "start_time": 3.1
   },
   {
      "role": "Testing Agent",
      "content": "Well, I mean, sure. What time exactly are we talking about here",
      "end_time": 15.71,
      "start_time": 12.01
   },
   {
      "role": "Main Agent",
      "content": "6 PM.",
      "end_time": 18.269999,
      "start_time": 17.609999
   }
]

timestamp

string<date-time>

When the call occurred. Example: 2024-03-15T10:15:45Z

duration

number<double>

Call duration in minutes as a non-negative number. For example, use 1.5 for one minute and 30 seconds.

Required range: x >= 0

call_ended_reason

string

Reason why the call ended Example:

"customer-ended-call"
"agent-ended-call"

Maximum string length: 100

customer_number

string

Customer's phone number or identifier Example:

"+1234567890"
"customer_abc123"

Maximum string length: 100

metadata

object

Additional call metadata. Supplied top-level keys are merged with existing metadata; supplied keys overwrite matching keys and omitted keys are preserved. Example:

{
    "customer_id": "123",
    "order_id": "ORD-12345",
    "name": "John Doe"
}

Show child attributes

dynamic_variables

object

Dynamic variables used to replace {{variables}} in agent description. Supplied top-level keys are merged with existing variables; supplied keys overwrite matching keys and omitted keys are preserved. Example:

{
    "subscription_id": "SUB-12345",
    "product_type": "premium"
}

Show child attributes

Response

call_id

string

required

Unique identifier for the call. Example:

"call_abc123xyz"
"stereo_audio_session_456"

Maximum string length: 100

integer

read-only

duration

string

read-only

Call duration in minutes in MM:SS format. Example: 01:10

voice_recording_url

string

read-only

URL to access the voice recording. Example: "https://storage.example.com/recordings/call_123_20240315.mp3"

critical_categories

object[]

read-only

Critical categories from call evaluation

Show child attributes

transcript_object

object[]

read-only

Structured transcript data with timestamps. Example:

[
    {
        "role": "Testing Agent",
        "content": "Hello",
        "start_time": 1.2,
        "end_time": 1.8
    },
    {
        "role": "Main Agent",
        "content": "Hello, how can I help you today?",
        "start_time": 1.8,
        "end_time": 2.5
    }
]`

Show child attributes

status

enum<string>

success - Success
failure - Failure
reviewed_success - Reviewed Success
reviewed_failure - Reviewed Failure

Available options:

success,

failure,

reviewed_success,

reviewed_failure

agent_id

string

Agent ID. Example: 2142

agent_name

string

read-only

Agent name

evaluation

object

Evaluation results for the call. Example:

{
    "metrics": [
        {
            "id": 35,
            "name": "Instruction Follow",
            "type": "binary",
            "score": 0,
            "explanation": ["Agent failed to follow the opening script", "Missed key product information"],
            "vocera_defined_metric_code": "5dedc41b",
            "function_name": "check_critical_deviations",
            "extra": {
                "categories": [
                    {
                        "category_id": 5,
                        "category": "Script Adherence Issue",
                        "deviation": "Agent deviated from required script",
                        "priority": "critical"
                    }
                ]
            }
        },
        {
            "id": 18,
            "name": "Customer Satisfaction",
            "type": "binary",
            "score": 5,
            "explanation": ["Customer expressed satisfaction with service"]
        }
    ]
}

Show child attributes

metadata

object

read-only

Additional call metadata. Example:

{
    "ended_reason": "customer-ended-call",
    "ringing_duration": 3.941,
    "call_type": "inbound"
}

Show child attributes

dynamic_variables

object

read-only

Dynamic Variables used in the call. Example:

{
    "customer_name": "John Doe",
    "order_id": "ORD-12345",
    "product_type": "premium"
}

Show child attributes

testing_channel_index

integer | null

read-only

The channel index of the testing agent in the audio recording

timestamp

string<date-time>

When the call occurred. Example: 2024-03-15T10:15:45Z

success

boolean | null

Whether the call was successful. Example: true or false

is_reviewed

boolean

Whether the call has been reviewed. Example: true or false

feedback

string

Feedback about the call. Example: "Great Call"

rubric

any | null

Detailed rubric evaluation data Example:

[
    {
        "metric_id": 100,
        "metric_name": "Call Quality",
        "value": 5,
        "explanation": ["The response was accurate"],
        "passed": true,
        "conditions": "score gte 5",
        "expected_conditions": {"operator": "and", "conditions": [{"field": "score", "op": "gte", "value": 5}]}
    }
]

transcript

string

Full text transcript of the call. Example:

[00:01] Testing Agent: Hello. 
[00:02] Main Agent: Hello, how can I help you today?
[00:03] Testing Agent: Well, I mean, sure. What time exactly are we talking about here
[00:04] Main Agent: 6 PM.
[00:05] Testing Agent: Great. I'll book that for you. Just a sec.
[00:06] Main Agent: Okay.

call_ended_reason

string

Reason why the call ended. Example:

"customer-ended-call"
"agent-ended-call"

Maximum string length: 100

dropoff_point

string

Point in conversation where user disengaged. Example: "end of conversation as no queries remaining"

Maximum string length: 1000

topic

string

Topic of the call. Example:

"product_inquiry"
"technical_support"

Maximum string length: 1000

customer_number

string

Customer's phone number or identifier. Example:

"+1234567890"
"customer_abc123"

Maximum string length: 100

user_generated_transcript

any | null

Manually created or corrected transcript data. Example:

[
    {
        "role": "Testing Agent",
        "content": "I need help with my order",
        "timestamp": "00:15"
    }
]`

error_message

string | null

created_at

string<date-time>

read-only

When this record was created. Example: 2024-03-15T10:30:45Z

updated_at

string<date-time>

read-only

When this record was last updated. Example: 2024-03-15T10:35:11Z

trace_id

string

OpenTelemetry trace ID (32-char hex). Set when OTel tracing is enabled.

Maximum string length: 32

agent

integer | null

Agent ID

project

integer | null

Project ID (denormalized from agent for query performance)

⌘I