Skip to main content
GET
/
observability
/
v1
/
overall_evaluation
/
realtime
cURL
curl --request GET \
  --url https://api.cekura.ai/observability/v1/overall_evaluation/realtime/ \
  --header 'X-CEKURA-API-KEY: <api-key>'
{
  "id": 123,
  "evaluation": "<unknown>",
  "created_at": "2023-11-07T05:31:56Z",
  "agent": 123
}

Authorizations

​
X-CEKURA-API-KEY
string
header
required

API Key Authentication. It should be included in the header of each request.

Query Parameters

​
agent_id
integer
required

Agent ID. Example: 2142

​
start_time
string<date-time>
required

Start time for filtering data. Example: "2024-03-15T00:00:00Z"

​
end_time
string<date-time>

End time for filtering data. Example: "2024-03-15T23:59:59Z"

​
aggregation_period
enum<string>
default:day

Time period for data aggregation. Example: "day", "week", or "month"

  • hour - Hour
  • day - Day
  • week - Week
Available options:
hour,
day,
week
Minimum string length: 1
​
category_id
integer

ID of the critical metric category. Example: 5

​
issue_type
string

Type of issue for filtering results. Example: "new_issues", "continued_issues", or "new_agents"

Minimum string length: 1
​
metric_id
integer

ID of the specific metric to filter by. Example: 18

​
topic
string

Filter results by conversation topic. Example: "billing_inquiry" or "technical_support"

Minimum string length: 1
​
dropoff_point
string

Filter by specific dropoff point in conversation. Example: "after_greeting" or "during_payment"

Minimum string length: 1

Response

200 - application/json
​
id
integer
​
evaluation
any | null

Overall evaluation results across all calls. Example:

{
    "metrics": [
        {
            "id": 1,
            "name": "Average Response Time",
            "value": 2.8,
            "explanation": [
                "Average response time improved by 15%",
                "Peak performance during business hours"
            ]
        },
        {
            "id": 2,
            "name": "Success Rate",
            "value": 0.92,
            "explanation": [
                "92% of calls completed successfully",
                "Higher success rate in technical support"
            ]
        }
    ]
}
​
created_at
string<date-time>

When this record was created. Example: 2024-03-15T10:30:45Z

​
agent
integer

Agent ID